299pet Privacy Policy
Protecting your personal information is our highest priority. Read this policy to learn in detail how 299pet collects, uses, and stores your information.
About This Privacy Policy
299pet ("we", "us", or "the platform") provides a reliable online gaming service for players in Bangladesh. This privacy policy explains what personal information we collect during your use of our website 299pet.cam, how that information is used, and how it is kept secure.
By using our platform, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services. Read this policy and stay aware of your rights and responsibilities.
299pet takes the privacy of its users very seriously. We believe your personal information is your asset and it is our responsibility to keep it protected. Using SSL encryption and modern security measures, we keep your information safe at all times.
Important: This privacy policy applies only to the 299pet.cam website. Third-party websites or services are governed by their own privacy policies.
What Information We Collect
299pet collects the following types of information to provide its services. This information is necessary for managing your account, verifying your identity, and ensuring secure transactions.
2.1 Information You Provide Directly
Information you provide directly when registering or using the platform:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and contact details
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
- National ID card or other identity document details (for KYC verification)
- Bank account details (for withdrawal processing)
2.2 Automatically Collected Information
Information automatically collected while you use our platform:
- IP address and device identifier information
- Browser type and operating system
- Login and logout time and date
- Gaming activity and betting history
- Financial transaction history (deposits and withdrawals)
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In certain cases, we may receive limited information through payment providers such as bKash, Nagad, Rocket, or Upay to verify transactions. This information is used solely to confirm the authenticity of transactions.
How Your Information Is Used
299pet uses your personal information only for the following legitimate purposes. We never transfer your information to third parties for sale without your consent.
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses, rewards, and VIP benefits
- Providing customer support and resolving issues
3.2 Security and Fraud Prevention
- Preventing unauthorized access to accounts
- Identifying suspicious transactions and fraudulent activity
- Complying with anti-money laundering (AML) regulations
- Ensuring age verification — service for users aged 21+ only
3.3 Platform Improvement
- Improving service quality and user experience
- Identifying and resolving technical issues
- Supporting the development of new games and features
3.4 Communication
- Sending important notifications related to your account
- Sending transaction confirmation messages
- Sending relevant promotional information based on your consent
Cookies and Tracking Technologies
The 299pet website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
4.1 Cookies We Use
- Essential Cookies: These are necessary for the basic functionality of the platform, such as maintaining login sessions and ensuring security.
- Functional Cookies: Help remember your preferences, language, and other settings.
- Analytical Cookies: Help improve the service by analyzing usage patterns on the platform.
4.2 Cookie Control
You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may limit some functionality of the platform. Most modern browsers have easy cookie management options.
Sharing Information with Third Parties
299pet does not sell your personal information to third parties. However, in certain circumstances we may share limited information with the following parties:
5.1 Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These payment partners have their own privacy policies.
5.2 Technology Service Providers
Technology companies that assist in operating our platform may have access to limited information solely for the purpose of providing services. These parties are bound to act according to our instructions and cannot use your information independently.
5.3 Legal Obligations
If we are required to disclose information as part of a court order, regulatory authority directive, or applicable legal obligation, we will do so. In such cases, we will make every effort to notify you in advance where possible.
5.4 Business Transfers
In the event of a company merger, acquisition, or asset transfer, your information may be transferred. Should such an event occur, we will provide you with prior notice and the new owner will be bound to maintain standards consistent with this privacy policy.
How We Keep Your Information Secure
299pet applies industry-standard security measures to protect your personal information. SSL encryption is active on our platform, keeping your data transmission secure.
6.1 Technical Security Measures
- SSL/TLS encryption — all data transmissions are encrypted
- Password hashing — your password is never stored in plain text
- Firewall and intrusion detection systems
- Regular security assessments and audits
- Least-privilege access policy — only authorized staff have access to the information they need
6.2 Data Retention Period
We retain your information for as long as your account is active or as necessary to provide services. Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention.
Important Advice: To keep your account secure, use a strong password, change your password regularly, and never share your login credentials with anyone.
Your Privacy Rights
As a 299pet user, you have certain rights over your own personal information. We respect these rights and make every effort to fulfill your requests within a reasonable time.
7.1 Right to Access and Correct Information
You can log in to our platform at any time to view and update your profile information. If any of your information is incorrect or outdated, please contact our support team.
7.2 Request to Delete Information
In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations or active disputes.
7.3 Objection to Processing
You may object to the processing of your information for certain purposes, particularly in relation to marketing communications. If you contact us, we will take action according to your preference.
7.4 Data Portability
You may request your provided personal information in a structured and commonly used format. To make this request, please contact our customer service team.
7.5 Opt Out of Marketing Communications
If you do not wish to receive our promotional emails or messages, you may opt out at any time. Essential notifications related to account management and transactions will continue to be sent.
Protection of Minors
299pet provides services only to individuals aged 21 and above. We do not knowingly collect personal information from minors.
Age verification is mandatory during the registration process. If we become aware that a person has created an account in violation of the age requirement, that account will be closed immediately and all associated information will be deleted. If a parent or guardian suspects their child has opened an account, please contact us immediately.
Changes and Updates to This Policy
299pet may update this privacy policy from time to time. Changes to the policy may occur due to service changes, the introduction of new technology, or legal requirements.
For any significant changes, we will notify you by email or through a notice when you access the platform. Continued use of the platform after changes have been made will be considered as your consent to the updated policy.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We can provide previous versions of the policy upon request.
Have a Privacy Question?
Contact us for any questions or requests regarding the protection of your information.