For ages 21+ — Safe Gaming

Responsible Gaming at 299pet —
Your safety is our priority

Keeping gaming within the limits of entertainment — we are here for you through deposit limits, self-exclusion, and our 24/7 support team.

Why is Responsible Gaming important?

299pet believes that online gaming is an enjoyable form of entertainment — when played in a controlled and mindful way. However, excessive gaming can have a negative impact on your personal, family, and financial life. That is why we encourage every player to play responsibly and provide various protection tools to support that goal.

Remember — gaming is entertainment, not a guaranteed source of income. If you feel gaming is getting out of control in your life, use our support tools and get in touch with our support team.

Our Protection Tools

These features are always active for 299pet players.

Deposit Limit

You can set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Requests to increase the limit are subject to a 24-hour waiting period.

Financial Control

Self-Exclusion

If you want to take a break from gaming for a period of time, the self-exclusion option will close your account for a set duration — from 30 days up to permanently.

Option to Take a Break

Time-Out Feature

Use the time-out option for a short-term break. Your account can be temporarily suspended for a period of 24 hours to 90 days.

Temporary Break

Session Time Limit

Set a limit in advance on how long you will play in one sitting. When the time is up, the system will automatically log you out of your account.

Time Management

Age Verification

Only individuals aged 21 or above may open an account and play at 299pet. Age verification is mandatory at registration.

21+ Confirmation

24/7 Support

Our Bengali-trained support team is available around the clock on live chat. If you are experiencing a gaming problem, speak to us directly.

Round-the-Clock Support

How to Set Protection Limits

1

Log in to your account

Go to the 299pet login page and sign in with your username and password.

2

Open Account Settings

Click on the profile icon and find the "Responsible Gaming" section.

3

Choose the tool you need

Deposit limit, time-out, or self-exclusion — select the option that suits your needs.

4

Save and confirm

Save your changes. The deposit limit will take effect immediately.

5

Seek support

If you have any trouble, contact us on live chat — we are always ready to help.

Warning Signs

If you notice any of the following signs, seek help right away:

  • You are spending more money than your budget allows
  • You keep playing to try to recover losses
  • You cannot stop gaming
  • You are hiding your gaming from family and friends
  • You are borrowing money to play
  • Gaming is causing problems with your sleep or eating
  • You cannot focus on work or studies

Get Help Now

Contact us on our 24/7 Bengali live chat or write to us by email:

[email protected]

Self-Assessment

Ask yourself the questions below. If one or more answers are "yes", it is time to use our responsible gaming tools.

  • Do you not remember how much money you have spent on gaming?
  • Is your attention drifting away from other tasks or responsibilities toward gaming?
  • Do you feel the urge to play more after winning?
  • Are you placing bigger bets after a loss to try to recover?
  • Is gaming causing conflict with your family?
  • Have you tried to stop gaming but been unable to?
  • Are you setting aside money meant for bills or debts in order to play?
  • Do you feel restless or anxious when you are not playing?

Protection for Minors

21+ age requirement is mandatory

Only individuals aged 21 or above may register and play at 299pet. Minors are not permitted to open an account and there are no exceptions to this. We strictly follow the age verification process.

Advice for parents

If you have children or teenagers at home, use parental control software on your devices and keep your 299pet account password secure. Have an open conversation with your children about online gaming.

Frequently Asked Questions

Questions you may have about responsible gaming.

Yes. If you lower your deposit limit, it takes effect right away. However, increasing the limit requires a 24-hour cooling-off period, giving you time to reconsider the decision.

No. While self-exclusion is active, you cannot access your account before the set period ends. This is a firm protection feature — the most effective way to protect yourself.

Time-out is a short-term break — usually 24 hours to 90 days. Self-exclusion is a long-term or permanent option. If you feel gaming is getting out of control, choose self-exclusion.

No. The minimum age to open an account and play at 299pet is 21. Age verification is mandatory at registration. Any account belonging to an underage person will be permanently closed.

Contact us directly via our 24/7 Bengali live chat. Our trained team is aware of gaming-related issues and will help you set up the right protection tools. You can also reach us by email: [email protected]

Yes, completely free. Deposit limits, self-exclusion, time-out, and session time limits — all protection tools are available at no cost with your 299pet account. There are no extra charges for using them.

Play responsibly,
enjoy the fun

Know your limits, stay within the bounds of entertainment, and enjoy the safe gaming environment at 299pet.

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Have more questions?

Find detailed answers on our FAQ page.

View FAQ

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