299pet Terms and Conditions

1. General Terms

These terms and conditions ("Terms") apply to the use of the 299pet platform and all its services. By accessing the website or creating an account, you confirm that you have read and agreed to these Terms in full.

299pet is an online gaming platform that offers slot games, live casino, and cricket betting services. The platform operates entirely for entertainment purposes and is intended only for eligible users who comply with applicable laws.

Our Privacy Policy and Responsible Gaming Policy apply alongside these Terms. Together, these documents form the complete agreement between 299pet and its users.

2. Account Registration and Management

To complete registration on 299pet, you must provide accurate and complete information. Providing false information may result in your account being suspended or closed.

2.1 Account Security

Each user may operate only one account. Creating multiple accounts is strictly prohibited and may result in account closure. It is your responsibility to keep your login credentials secure.

• Never share your password with any third party.
• Notify the support team immediately if you become aware of any unauthorized access.
• Always log out after using a public device.
• Report any unusual activity on your account immediately.

2.2 Identity Verification (KYC)

299pet reserves the right to carry out identity verification (KYC) procedures when required. You may be asked to provide proof of identity, proof of address, or documents confirming the validity of your payment method. Withdrawals may be temporarily held until this verification process is completed.

3. Age and Eligibility Requirements

299pet services are available only to users aged 21 and above. Use of this platform by minors is strictly prohibited.

If a minor opens an account using false information, all funds held in that account will be forfeited and the account will be permanently closed. 299pet may request relevant documents for age verification at any time.

4. Deposit and Withdrawal Policy

299pet supports the most popular payment methods in Bangladesh, making transactions easy and secure for users.

4.1 Deposit Limits and Methods

• Minimum deposit: ৳100 (for all methods).
• Accepted methods: bKash, Nagad, Rocket, Upay, bank transfer.
• Deposits are generally credited to your account instantly.
• It is your responsibility to provide accurate details at the time of the transaction.

4.2 Withdrawal Conditions

• Minimum withdrawal: ৳500.
• Processing time: within 15 minutes to 2 hours.
• Withdrawals will be processed to the same payment method used for the deposit.
• Withdrawals cannot be made before bonus wagering requirements have been met.
• Withdrawals are processed faster for accounts that have completed KYC verification.

4.3 Transaction Security

All financial transactions are secured using SSL encryption technology. Transfers directly to third-party accounts or personal bank accounts are not accepted. In cases of fraudulent transactions, 299pet will conduct an investigation and may suspend the account if necessary.

5. Bonus and Promotion Policy

299pet offers a range of bonuses and promotional offers for new and existing members. Each offer is subject to specific terms.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example: a deposit of ৳1,000 adds ৳1,200 in bonus, making the total balance ৳2,200. The wagering requirement for this bonus is 15 times.

5.2 Bonus Usage Terms

• Each bonus must be used within a specified period.
• Multiple bonuses cannot be used at the same time.
• The designated wagering requirement must be met before withdrawing bonus funds.
• If bonus abuse or manipulation is found, the bonus will be cancelled.
• Multiple members of the same household cannot claim the same bonus more than once.

5.3 VIP Program

Active players can participate in 299pet's five-tier VIP program: Bronze, Silver, Gold, Platinum, and Diamond. Each tier includes a weekly cashback benefit — starting from 0.2% at Bronze up to 0.8% at Diamond. Players can advance to higher tiers based on consistent activity and engagement with the platform.

6. Gaming Rules

All games on 299pet are operated in accordance with fair play principles. Random Number Generator (RNG) technology is used to ensure impartial outcomes.

6.1 Game Results

All game outcomes are determined through automated technology. In the event of a technical error, 299pet reserves the right to void the affected bets and return the original balance.

6.2 Betting Limits

Each game has its own minimum and maximum bet limits, which are clearly displayed in the game interface. Any attempt to place a bet outside these limits will be automatically rejected by the system.

6.3 Live Casino

In live casino games, the dealer's decision is considered final unless a clear technical error is proven. In resolving any dispute, 299pet's decision is binding.

7. Prohibited Activities

The following activities are strictly prohibited on 299pet. Violating these prohibitions may result in account closure and forfeiture of funds:

• Operating multiple accounts or playing on behalf of another person.
• Abusing the bonus policy or placing manipulative bets.
• Using any software, bots, or automation tools.
• Money laundering or attempting to conceal the source of illegal funds.
• Exploiting technical vulnerabilities of the platform to gain an unfair advantage.
• Threatening or harassing other players or staff.
• Using false identities or documents to deceive the verification process.
• Accessing the platform using a proxy or VPN from a restricted region.

8. Account Suspension and Closure

299pet reserves the right to suspend or permanently close an account in the following circumstances:

8.1 Closure by the Platform

• In the event of a violation of any part of these Terms.
• If evidence of fraud or fraudulent activity is found.
• If the user fails to cooperate with the KYC verification process.
• If the account remains inactive for an extended period.

8.2 Closure by the User

You may request to close your account at any time by contacting the 299pet support team. All active bonuses and wagering requirements must be fulfilled before the account is closed. Please submit a withdrawal request to recover any valid funds.

9. Limitation of Liability

299pet operates as an entertainment platform. The platform's liability is limited in the following areas:

• If game outcomes are affected by an internet disconnection.
• If there is a disruption to the services of a third-party payment provider.
• If loss occurs due to a technical problem with the user's device.
• In the event of an unexpected technical error or system outage.

299pet never guarantees against financial loss. Gaming is an entertainment activity and there is no assurance of winning. Play responsibly and only spend what you can afford to lose.

10. Privacy and Data Protection

Protecting your personal information is one of 299pet's priorities. We keep all data secure using SSL encryption technology.

For detailed information on how we collect, use, and store your data, please read our Privacy Policy page. Your personal information is not sold to third parties. Information may be shared on a limited basis where required by legal obligation.

11. Policy on Changes to Terms

299pet reserves the right to change, amend, or update these terms and conditions at any time. When changes are made:

• The updated date will be published on this page.
• For significant changes, a notification may be sent to your registered email address.
• Continued use of the platform after any changes constitutes acceptance of the new terms.
• If you do not agree to the new terms, please request the closure of your account.

You are advised to visit this page regularly to stay informed about the latest terms and conditions.

12. Contact and Dispute Resolution

If you have any questions or comments about these Terms, please contact our support team:

• 24/7 Live Chat — get instant support in Bengali.
• Email: [email protected]

12.1 Complaints Process

In the event of a dispute or complaint, please contact our support team first. We consider all complaints with fairness and transparency and aim to provide a resolution as quickly as possible.

12.2 Applicable Law

These Terms will be interpreted in accordance with applicable law. 299pet adheres to fair play principles as a safe and reliable platform. In the event of any legal dispute, both parties will seek to reach a resolution through discussion.